Shipping policy

Last updated: February 2026

Thank you for shopping with DripMate™. This Shipping Policy explains how orders are processed and delivered.

1. Order Processing

  • Orders are processed within 1–2 business days.

  • Orders are not processed on weekends or public holidays.

  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

If we expect any unusual delays, we will notify you by email.

2. Estimated Delivery Times

Delivery timeframes depend on your location and courier conditions.

Estimated delivery windows:

  • Australia: 3–7 business days

  • New Zealand: 5–10 business days

  • United States: 7–15 business days

  • Other International Locations: 7–20 business days

Please note:

  • Delivery times are estimates only, not guarantees.

  • Delays may occur due to high-volume periods, customs processes, weather conditions, or courier disruptions.

3. Shipping Costs

  • Shipping costs are calculated and displayed at checkout before payment.

  • Free-shipping promotions may apply during certain periods.

4. Tracking Information

  • A tracking number will be emailed to you once your order has been shipped.

  • Please allow 24–72 hours for tracking updates to appear after dispatch.

5. Customs, Duties & Taxes (International Orders)

For orders outside Australia:

  • Customs, duties, or import taxes may apply depending on your country’s regulations.

  • These fees are the responsibility of the customer.

  • We are not responsible for customs-related delays.

6. Incorrect or Incomplete Addresses

Please ensure your shipping address is accurate at checkout.

  • Orders shipped to incorrect or incomplete addresses cannot be refunded once dispatched.

  • If a parcel is returned to us due to an incorrect address, additional shipping fees may apply to resend it.

7. Lost or Delayed Orders

If your order appears lost or significantly delayed:

Email us at support@dripmate.com.au with your order number.

We will:

  • Contact the courier

  • Investigate the shipment

  • Provide assistance throughout the process

DripMate™ is not responsible for delays caused by carriers, customs, or situations outside our control.

8. Damaged or Faulty Packages

If your order arrives damaged:

Please contact us within 7 days of delivery and include:

  • Clear photos of the damaged item

  • Photos of the packaging

  • Your order number

We will review the case and offer the appropriate solution.

9. Contact Us

For shipping enquiries:

📧 support@dripmate.com.au
🕒 Monday–Friday, 9:00am–5:00pm AEST